Work Flow Documentation Packages

Business owners usually know how they want things done, even more so if they are experts in doing the work of their business. If not, they count on someone who is an expert to do the job right. This can only take a business so far. For a business to grow in a healthy way and not be dependent on any one person, all employees need to have clarity resulting in shared expectations about how things are best done and the standards they are called upon to meet. It’s just too hard to expect a new employee to remember everything they are told when they begin working, without having something to refer to in writing to help them be successful and deliver results as expected.

Documenting standard ways of operating ensures that both new and current employees stay on the same page so that your customer’s experience of your product and/or service is delivered consistently to a high standard. Having documented procedures in place gives everyone clarity about how the work is to be done with clear expectations of the level of quality to be achieved. In addition, managers have a baseline for training for new employees and the basis for holding all employees accountable for high quality, predictable results.

The Value of Work Flow Documentation

Creating and documenting the day-to-day operating procedures and standards across the company ensures:

• consistent and predictable outcomes
• a high standard of performance and quality
• accountability
• increased customer satisfaction
• enhanced productivity and reduced costs
• reduced training time
• shift in management attention from micromanaging others’ work to the strategic aspects of their jobs as managers

Producing workflow documentation has high workplace impact for a relatively small investment of time and money. It ensures healthy business practices that support your business success.

How it Works

Create and document the step-by-step operating procedures for a role, function or entire company operation. The components documented include:

• Objective/Result
• Accountable roles for performing and managing the work
• Work flow and process
• Timeframe and duration
• Integration points with other procedures
• Standards of behaviors and performance

An Intentional Leaders Systems Specialist works by telephone and online in collaboration with a business owner, designated manager or employee and delivers the work product by email upon completion of each working session.

Work Flow Documentation time sold in blocks of 10 hours. (Volume discounts available.)